Privacy Policy

Last updated: April 2025

Mike Trace Engineering Sales and Services Pty Ltd (ABN to be confirmed) ("MTE", "we", "us" or "our") is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Full name and job title
• Organisation or council name
• Email address and phone number
• Postal or business address
• Enquiry details, messages and correspondence
• Purchase and service history
• Payment and invoicing information
• Technical information collected automatically when you visit our website (see Section 7)

We only collect personal information that is reasonably necessary for our business functions.

2. How We Collect Personal Information

We collect personal information:

• Directly from you — when you submit an enquiry, request a quote, place an order, contact us by phone, email or in person, or attend a demonstration
• From third parties — such as government procurement portals, referrals or publicly available sources
• Automatically — through standard web server logs and any analytics tools we use on our website

Where practicable, we will collect personal information directly from you.

3. Why We Collect and Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes for equipment, parts, hire and services
• Process orders, arrange deliveries and manage invoicing
• Provide after-sales support, warranty service and technical assistance
• Deliver operator training and certification
• Meet obligations under government procurement panel agreements
• Send relevant product updates, news or promotional communications (where you have consented or where permitted by law)
• Comply with legal and regulatory obligations
• Improve our website and services

We will not use your personal information for purposes that are unrelated to the above without your consent.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our staff and contractors involved in fulfilling your order or enquiry
• Equipment manufacturers and suppliers (e.g. Ceksan, Rasco) where required to process orders or arrange support
• Freight and logistics providers for delivery coordination
• Our accountants, legal advisers and financial institutions
• Government bodies or regulators where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Where we engage overseas parties (for example, manufacturers based outside Australia), we take reasonable steps to ensure your information is handled in a manner consistent with the APPs.

5. Storage and Security

We store personal information in secure electronic systems and, where applicable, physical records. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

When personal information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

6. Marketing Communications

From time to time we may send you product news, industry updates or promotional communications by email. You may opt out of receiving these at any time by contacting us (see Section 9) or by using the unsubscribe link included in any marketing email. We will not charge you for processing an opt-out request.

7. Website and Cookies

Our website may collect standard technical information such as your IP address, browser type, referring URL and pages visited. This information is used in aggregate to help us understand how the site is used and to improve it. It is not used to identify you personally.

Our website may use cookies or similar technologies for functionality and analytics purposes. You can configure your browser to refuse cookies, though some parts of the site may not function correctly if you do.

8. Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details in Section 9. We will respond within a reasonable time and in accordance with the APPs. In some circumstances we may be unable to provide access (for example, where doing so would affect the privacy of others or conflict with a legal obligation), in which case we will explain why.

9. Contact Us

For any privacy-related enquiries, access requests, complaints or to opt out of marketing, please contact:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.